Utility Collections
What is past due and what to do next: notices, late fees, arrangements, disconnects, write-offs.
16 steps · 7 questions · 3 screens on this shelf
The screens on this shelf
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Collections Worklist
Every account with money past due, worst first, with the next step: a notice, a final notice, a disconnect order — or, for life support, a call. Run collections to send the notices and charge the late fees.
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Payment Arrangements
Past-due balances split into installments: requested from the portal or set up by staff, paid down by payments, broken when one is missed.
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Collection Actions
The collections trail: every notice (and whether it was emailed or printed), late fee, arrangement, disconnect, block and write-off.
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Progress is kept in this browser only — it is not sent anywhere and nobody else can see it.