Service & Feedback
Front-line requests, consent, and what people tell you.
13 steps · 10 questions · 5 screens on this shelf
The screens on this shelf
Records
Concierge
Questions and needs from people who are not yet, or no longer, customers — with an SLA on the reply.
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Records
Surveys & Feedback
NPS and satisfaction. A detractor raises an intervention rather than sitting in a report.
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Survey Responses
Every answer, classified. Promoter, passive or detractor is computed, not typed.
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Records
Communication Templates
Reusable messages with merge fields, so what is sent is consistent and reviewable.
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Records
Communication Consent
Who may be contacted, on which channel, for what, and on what lawful basis. Campaign builds exclude anyone who has opted out.
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Progress is kept in this browser only — it is not sent anywhere and nobody else can see it.