Utility Cashiering & Payments
The counter and its supervisor, and every way money comes in and goes back.
11 steps · 10 questions · 9 screens on this shelf
The screens on this shelf
Workspace
Cashiering
The counter: open a drawer session with its float, find the account, take cash, check, card or money order, take a deposit, ask for a void, close with the count.
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Cash Approvals
For a supervisor: voids the cashiers asked for and drawer closes waiting to be approved — never their own.
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Utility Payments
Every payment on a utility account — counter, mail, lockbox, bank, portal, autopay — what it paid, what became a credit, and any void.
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Cash Sessions
Each cashier's session on a drawer: the float, the takings, the count, the over or short, and who approved the close.
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Records
Cash Drawers
The drawers at the counter.
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Online Payments
Pay-now from the customer portal, handed to the payment provider and posted when the provider confirms it.
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Lockbox & Bank Files
A lockbox or bank file of payments: each line posted once by its reference, duplicates and bad lines named.
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Autopay
Accounts paid automatically by a card kept in the card vault: the mask, the consent and when it was given. Each posted bill becomes a one-off charge on its due date.
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Refunds
Credit balances and deposits paid back to customers.
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