Social Listening
What is being said in public, and the closed loop that turns it into work: listen, interpret, correlate, prioritize, act, measure, learn. Accounts are connected under Platform → Social Accounts.
10 steps · 10 questions · 7 screens on this shelf
The screens on this shelf
Workspace
Social Desk
The whole loop on one screen — what was heard, what it was read as, who it is about, what it scored, what is being done, whether that helped, and where the platform got it wrong.
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Social Signals
Every post, review and mention collected, with its reading, its score and how far round the loop it got.
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Social Incidents
Many people saying the same thing is one problem. What was opened, why it happened, and how long it took.
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Social Actions
What was recommended, what was approved, and which case, task or work order it actually produced.
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Social Outcomes
Whether it helped: reports before and after, sentiment either side, time to answer. "Too early" is a real verdict.
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Social Model Feedback
How often the reading was right, per category, counted from the verdicts people actually gave. A category nobody reviewed shows no percentage.
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Loop Status
Every signal against the seven stages, and the first stage it never reached.
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Progress is kept in this browser only — it is not sent anywhere and nobody else can see it.