Quality Events

What was wrong, what was done about it, and whether it worked.

13 steps · 10 questions · 6 screens on this shelf

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The screens on this shelf

• Nonconformances Something is wrong with identified material. Containment before analysis: what is affected, where it is, and w
• Corrective & Preventive Actions The investigation, and — the part that is always skipped — the check that it worked. A CAPA closed without a v
• CAPA Actions What each CAPA actually asked somebody to do, and whether they did it.
• Audits Internal, supplier, customer and certification audits, with the finding counts that say whether it was a good
• Audit Findings Every finding that is not an observation has to become an action. The CAPA link is what proves it did.
• Customer Complaints The regulated half of a complaint, which a service case cannot carry: the reportability decision, its clock, a

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