Tickets
What you have raised, and what happened to it.
10 steps · 4 questions · 3 screens on this shelf
The screens on this shelf
Workspace
Raise a Ticket
Say what happened — or press Record my steps, go and do the thing that went wrong, and come back: the screens, the clicks and what the server answered come with the ticket. If there is a written answer you will have it immediately.
Open
Workspace
My Tickets
Everything you have raised, with its state and its thread.
Open
Workspace
The Queue
Tickets assigned to you by name, or to a role you hold.
Open
Progress is kept in this browser only — it is not sent anywhere and nobody else can see it.